Return Policy

What is eligible

• Unused items in original packaging with all tags and inserts intact.
• Items that arrived damaged, defective or different from what you ordered.

What is not eligible

• Used, washed or personalised items.
• Clearance or final-sale purchases, unless damaged in transit.
• Natural variation in colour, glaze, grain or size — these are expected in handcrafted work.

How to raise a return

Message us through our Contact us page with your order ID and photos of the item and outer packaging within 10 days of delivery. Our team confirms eligibility within 48 hours and arranges a pickup where our courier serves your PIN code; otherwise we share a prepaid self-ship option.

After pickup

Once the item reaches our warehouse and passes a quality check, we process a replacement or a refund as per the Refund Policy. Reverse pickup is free when the fault is ours.